Booking terms and conditions

These conditions form the Client’s contract with the Company. In signing the attached booking
form, the Client accepts these conditions on his/her behalf and on behalf of all other persons
named on the booking form, including those substituted or added subsequently.

In these conditions ‘the Company’ shall mean Geo-dive Ltd., a company registered in England
and Wales under the Companies act of 1985, and with company registration number 5632604.

The Client’ shall mean the signatory of the booking form and all parties named in the booking or
added subsequently.


The signatory of the booking form must be a party member and he/she will be deemed to be the
authorized agent of the other party members. The booking becomes definite and a binding
contract will come into existence between the Company and the Client when:-

a) The Client has signed the booking form and paid a deposit of 20% of the quoted
holiday price (Note: on certain occasions a higher deposit may be required, e.g. to secure
long term, high season bookings) and the Company has issued a Confirmation Invoice; or
b) The Client or the Client’s travel agent confirms a booking as ‘definite’ and the
Company has confirmed full holiday details, within 60 days of the departure date, whether or
not in writing.
These booking conditions together with the prepared itinerary and attached information form the
terms of the contract. The contract and any matters arising from it are governed by the law of
England and Wales and are subject to the jurisdiction of the courts of England and Wales.


Payments may be made by most credit and debit cards, by bank transfers and by personal and
bank guaranteed cheques.
a) For all contracts under 1 (a) the deposit is payable with the booking form and the
balance shown on the final invoice not later than 60 days prior to the departure date.
b) For all contracts under 1 (b) the full price agreed upon is payable immediately.
c) Money paid by the Client to the Client’s travel agent is held by the travel agent as
agent for the Client, until there is a contract between the Company and the Client (see
Clause 1) and thereafter as agent of the Company.
d) For all contracts, any failure to pay within the time specified gives the Company the
right to cancel the booking and to be paid the cancellation charges as specified in
Clause 3. However, the Company will not exercise this right without informing the
Client and/or the Client’s travel agent beforehand.


In the event of cancellation by the Client, such cancellation shall only be effective from the date
that written notification is received by the Company by recorded or registered mail, or if otherwise,
then when receipt thereof is acknowledged by the Company. The following cancellation charges
will be made:

Period prior to departure Charges
More than 60 days Deposit forfeited
60 – 30 days 60% of holiday price
29 – 15 days 75% of holiday price
14 – 0 days 100% of holiday price

Insurance premiums paid are not refundable, always being payable in full. Should one or more
member(s) of a party cancel, it may increase the per person holiday price of those still travelling.
In this event the Client shall have the option of canceling as set out above, transferring as per
Condition 4, or paying the additional costs.


In order to cover administration costs, a fee of £25 may be charged for each amendment to the
itinerary in a confirmed booking. If such amendment occurs within 60 days of the confirmed
departure date, the Company reserves the right to treat the amended booking as a new booking.
If the Client is unavoidably prevented from traveling or taking up his/her holiday by reason of
illness, jury service, redundancy, unavoidable work commitment or bereavement in the event of
death or serious illness of a close family member, or of one or more member(s) of the party
concerned, the Client may transfer his/her booking to another person acceptable to the Company
and able to participate in the booked arrangements, provided that:

a) the Client gives reasonable notice i.e. 30 days prior to the departure date and the transfer is
requested, in writing;

b) the request is accompanied by documentary proof of the reason for the transfer;

c) the person taking over the booking agrees to be bound by the booking conditions;

d) both the transferor and transferee will be jointly and severably liable for all outstanding
payments due under the contract, and for any additional costs arising from such transfer.
The administration fee will be £25, plus all relevant charges levied by the Company’s suppliers.
Clients should be aware that some suppliers, particularly airlines, may charge a 100%
cancellation fee and the cost of a new ticket.


The Company guarantees that the price of the Client’s holiday will not be subjected to any
surcharges except for those resulting from Governmental action, variations in transportation costs including costs of fuel, dues, taxes or fees chargeable for services such as landing taxes or
embarkation or disembarkation fees at ports and airports, or the exchange rates applied to the
particular package.

The Company will absorb an amount equivalent to 2% of the holiday price (excluding insurance
premiums and any amendment charges) before passing on any surcharge to the Client. Should
surcharges exceed 10% of the holiday price, the Client can decide to cancel the holiday and
receive a full refund, excluding any insurance premiums. This option must be exercised within 14
days of issue date shown on the surcharge invoice.


The Company reserves the right to make a major change or cancel the contract after it has been
made but before departure when the Client will have the choice of:

a) accepting the cancellation or changed arrangements;

b) taking another available holiday with the Company (if this is more expensive the
Client must pay the difference, but if it is cheaper the Company will make an
appropriate refund);

c) cancelling the holiday and receiving a full refund (in the event of a major change).

A major change is a change of airport (except between airports serving the same city), a change
of resort, or a change to lower grade accommodation. Any other change is minor, and the
Company is not obliged to notify the Client, although it will try to do so, nor is it liable to paycompensation.

If the Client decides to cancel because of a major change or if the Company cancels a holiday for
any reason other than Force Majeure, the Company will refund any payment made towards the
cost of the holiday and in addition pay compensation as follows:

Period prior to departure Compensation
More than 60 days £25
59 – 30 days £50
29 – 15 days £75
14 – 0 days £100

Force Majeure means unusual and unforeseeable circumstances beyond the Company’s control,
the Consequences of which neither the Company nor its suppliers could avoid, including but not
limited to war, riot, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. In the event of Force Majeure, the Company may cancel the holiday and refund any moneys paid by the client without further


In the very rare event of over-booking by a hotel, lodge, resort or boat of which the Company is
not aware before the Client departs, the Client will be offered alternative accommodation on
arrival, which accommodation will be of a comparable standard if available. If the location and/or
facilities of the alternative accommodation can reasonably be considered inferior to that originally
booked, the Company will compensate the Client by paying the difference in price (if any)
between the accommodations.


If the Company becomes unable to provide a significant proportion of a holiday after it has
commenced, the Company will make suitable alternative arrangements for the Client at no extra
charge to the Client or, alternatively, arrange for the Client to be returned to his/her point of
departure or some other agreed upon place and to receive a pro-rata refund for any ground
arrangements not provided.


It is a condition of the contract that the Client will take out comprehensive travel insurance that
covers personal liability, personal accident, medical expense and cancellation. Such insurance
can be negotiated with the Company’s recommended Insurers or an equivalent insurer. In the
event that the Client arranges independent insurance cover, the Company will require
documentary proof of such cover.


The Company accepts liability for the proper performance of its obligations under the Contract.
These are to provide the negotiated holiday with both the description on our website, the tailormade
itinerary and the contract, according to a reasonable standard. This statutory liability
applies irrespective of whether such obligations are to be performed by the Company or its
suppliers of services.

i) Where the Client does not suffer death or personal injury, the Company accepts
liability should any part of the Client’s holiday arrangements booked with the
Company in the UK not be as described in the brochure and not be of a reasonable
standard, and subject to (iii), (iv) and (v) below, will pay the Client compensation of
an amount which could be reasonably and properly expected, taking into account all
the relevant circumstances. Any sums received by the Client from suppliers such as
airlines, due to the Denied Boarding Regulations of 1992, will be deducted from any
sum paid to the Client as compensation by the Company.

ii) Where the Client suffers death or personal injury as a result of an activity forming
part of his/her holiday arrangements with the Company, the Company accepts
responsibility subject to (iii), (iv) and (v) below.

iii) The Company accepts liability in accordance with (i) and (ii) above and subject to
(iv) and (v) below except where the cause of the failure in the Client’s holiday
arrangements or any death or personal injury the Client may suffer is not due to any
fault on the part of the Company or its servants, agents or suppliers, and was the
Clients own fault, or the actions of someone unconnected with the Client’s holiday
arrangements or due to unusual or unforeseeable circumstances or events which
could not have been anticipated or avoided by the Company or its servants, agents or
suppliers even with the exercise of all due care.

iv) Where a claim (whether for personal injury or non-personal injury) arises out of loss
or damage suffered during the course of air travel, rail travel, sea travel or hotel
accommodation, the Company’s liability and/or amount of compensation the Client
will receive will be limited in accordance with the provisions of any relevant
International Conventions, including but not limited to the Warsaw Convention 1929
(including as amended by the Hague Protocol 1955), the Berne Convention 1961, the
Athens Convention 1974, the Geneva Convention 1973 and the Paris Convention
1962. Copies of these Conventions are available on request – please allow 28 days.

v) It should be noted that the acceptance of liability on the part of the Company referred
to in (i), (ii), (iii) and (iv) above is conditional upon the Client assigning any rights
that he/she may have against any servant, agent or supplier of the Company which is
in any way responsible for the failure of the Client’s holiday arrangements or any
death or personal injury the Client may suffer. Such acceptance of liability is also
subject to the Client following the procedures for the notification of complaints set
out in condition 11.

vi) With regard to any additional, optional excursions that are arranged independently at
the various destinations, but are not included in the final tailor-made itinerary
prepared for the Client, the Company will in no way be held responsible for any
death, personal injury or non-personal injury incurred by the Client.


In the event of any dissatisfaction with the accommodation, or any other service provided by the
Company, the matter must be reported immediately to the local representative, agent or hotelier
so that action can be taken to remedy the problem. Any complaint made to the Company after
the holiday should be made in writing within 28 days or return. It is unreasonable to take no
action whilst on holiday but then to write a letter of complaint on return. It is therefore a condition
of this contract that you communicate any problem to the supplier of the service whilst in the
resort and complete a written report signed by both parties. If you fail to follow this simple
procedure we cannot be held responsible as we have been deprived of the opportunity to
investigate and rectify the problem in the resort. If you have a dispute with the Company which
you are unable to resolve, you may refer the matter to a court of law.


It is the Client’s responsibility to ensure that he/she complies with all applicable requirements
concerning passports, visas and health and vaccination matters and takes all the necessary
documents required for the holiday. Similarly, bookings are accepted on the understanding that
all persons traveling are normally in good health. If this is in doubt, the booking form must be
accompanied by a doctor’s certificate stating that it is entirely safe for the Client to go on the
particular holiday chosen. The Company will not be liable for any failure by the Client to
discharge the responsibilities and the Client will have to reimburse the Company for any costs it
incurs as a result of such failure on the part of the Client.


You acknowledge that the nature of travel is adventurous and that as such some holidays may
involve a significant amount of personal risk. These include injury, disease, loss or damage to
property, inconvenience and discomfort. Some activities incidental to the holiday may carry
inherent risks and if you wish to participate you may be requested to sign an additional waiver
form by the local supplier. It is your responsibility to ensure that you are physically fit enough to participate, that you have adequate protective clothing and safety equipment and take sensible precautions for your own safety and the safety equipment and take sensible precautions for your own safety and for the safety of any children for whom you are responsible.


The Client must not do anything which might lead to damage to any property, injury to any
person, or vitiation of any contract of insurance.


The airlines and types if aircraft which are likely to be used cannot be specified and may be
subject to change. Flight times are provided by airlines and are subject to change because of
such matters as air traffic control restrictions, weather conditions and technical problems. Flight
timings are therefore estimates only and cannot be guaranteed. The Company will not be liable if
a flight is delayed. In the event of a delay, airlines generally provide such refreshments, meals
and accommodation as they deem appropriate. Where it is able to do so, the Company will use
its best endeavours to ensure that appropriate arrangements are made. In addition, the Client
may be able to claim under the flight delay section of his/her travel insurance policy, if applicable.
As between the Client and any individual airlines, the standard conditions of carriage will apply.
These may limit or exclude liability in accordance with relevant international Conventions.


The Company’s website contains statements representing its honest belief that the facts as
shown are correct. Every reasonable effort has been made to describe fully, and as honestly as
possible, the holidays offered and every reasonable attempt will be made to supply what has
been described.

The Company reserves the right to make changes to the information, prices and itineraries set
out in the website prior to confirming a customer’s booking and, provided such changes have
been notified to the customer prior to his submitting a booking form or accepted by the customer
after submission of the booking form prior to the Company’s confirmation, then such changes
shall be binding on the parties.


Any additional requirements should be indicated on the booking form or requested in writing. The
Company will try to arrange for such requirements to be met but cannot guarantee that they will
be, and reserves the right to charge extra if necessary.

18. BOND

The Company has complied with the financial bonding requirements of the Civil Aviation Authority
(ATOL License Number 9130) to ensure that Clients will be repatriated and/or refunded in the
unlikely event of the Company’s insolvency.


This contract, and any matters arising from it, are governed by and construed in accordance with
English Law and are subject to the exclusive jurisdiction of the Courts of England and Wales.